FREQUENTLY ASKED QUESTIONS
WHAT DOES PROPANE SMELL LIKE?
WHAT ARE SOME ADVANTAGES OF PROPANE OVER ELECTRICITY?
DO I HAVE TO PURCHASE A PROPANE TANK?
WHY DO PRICES VARY FROM ONE SUPPLIER TO ANOTHER?
DO PROPANE COMPANIES REQUIRE A CREDIT APPLICATION?
IS PROPANE SAFE?
Affordable Propane performs a complete gas system inspection and instructs the homeowner on the safe use and maintenance of their propane system to ensure they enjoy a healthy, safe environment. In addition, propane is nontoxic, so it’s not harmful to soil or water and it cannot be ingested like gasoline or alcohol fuels because it is released as a vapor from a pressured container.
HOW DO I KNOW WHEN I AM DUE FOR A DELIVERY?
If you are an Automatic Route Delivery customer, Affordable Propane will know when to fill your tank(s). We monitor weather conditions and your usage history and fill your tank accordingly.
If you are a Will Call customer, you are responsible for monitoring the amount of propane in the tank and calling us to have propane delivered. We require a 5 working day notice for delivery, so please let us know when the tank gets to about 30% full.
Letting your tank run completely out of gas is not only unsafe, but you may incur additional charges for an out-of-gas call.
WILL I HAVE TO SIGN A CONTRACT FOR PROPANE DELIVERY?
Most propane companies have some type of formal agreement. The content of these agreements varies a great deal from company to company. It is highly recommended that you as the customer, thoroughly read and understand all of the contract terms.
Ask to see the company’s contract before you agree to the installation of a propane tank. Look for the fine print details. They could contain information about penalties or add-on charges.
IS FINANCIAL ASSISTANCE AVAILABLE FOR PURCHASING PROPANE?
Yes, there are a number of resources available if your household qualifies. Contact the Department of Human Services (DHS) or Low Income Housing Energy Assistance Program (LIHEAP). These federally funded programs may be able to assist you in paying for propane gas. Make sure you choose a supplier that accepts these programs.
WHY DO WE CHARGE HAZMAT FEES?
We charge a hazmat fee to help cover the costs of complying with state and federal regulations that ensure the safe handling and distribution of hazardous materials, including propane. These regulations are essential for keeping our customers and communities safe and ensuring we remain compliant with DOT standards.
The fee supports expenses related to driver training, vehicle inspections, safety systems, and ongoing regulatory requirements. These standards have steadily increased since 9/11, and we are committed to maintaining compliance, even as many in the industry fall behind.
Key Compliance Areas Include:
- DOT: Driver hours restrictions, annual inspections, remote vehicle shutdown systems, and hazardous material training.
- OSHA: Updated workplace safety requirements.
- DHS: Homeland security screening and site-specific planning.
- EPA & NFPA: Environmental compliance and updated safety codes.
Our commitment to these standards helps us provide you with safe, reliable service.